Tier 1 IT Help Desk Technician

Job Description

•  Handle Tier 1 help desk escalations through tickets and phone
•  Follow up on outstanding requests and ensure timely resolution
•  Create accounts and configure hardware as part of on-boarding process
•  Support audio and video equipment in conference rooms
•  Manage and monitor internal assets to ensure accurate inventory records
•  Other duties may be added and/or assigned as needed


•  Associates Degree and / or 3 years’ experience.
•  Strong ability to multi-task
•  Must demonstrate a mix of technical and customer service skills
•  Must be passionate about technology and helping people
•  Ability to work tasks and update knowledge base documentation after completion
•  Experience with the following technologies preferred; Windows/Intel Environment, Active Directory Administration, HP Pro and Enterprise printers, Ubiquiti products, and Cat6a, BNC Cabling


•  Competitive wages
•  Excellent Health, Dental, and Vision Insurance with Family Coverage and Minimal Employee Contribution
•  Disability Benefits
•  401(K) Profit Sharing with up to 6% Employer Contributions
•  Flexible Spending Account
•  Discretionary Bonuses