CustomerComments

See what our customers are saying about us!


I am sure you have heard this before, but you have an amazing group of employees. Everyone we have met has been unique in their own way, but committed to the RBI mission. I am so thankful that we are working together. We are grateful for all your efforts to accommodate this crazy COVID world. I now have a slight glimpse into the heroics that your team has performed to keep us on track. We truly appreciate the effort. I know it takes unbelievable dedication and hard work. My sincerest thanks.
Kevin Friedman (Coil Steel Processing, Toledo, OH)

It has been an absolute pleasure working with all of you and I wanted to thank each of you for your ongoing support over the years as we have worked to improve our department and processes. You have all been ROCKSTARS and the patience, dedication, and assistance you have provided day in and day out has helped us blossom. We surely would not be where we are without your guidance and friendship and I am so grateful to have been able to work so closely with such a stellar team.
Maddie Brennan (S & S International, Carol Stream, IL)

I wanted to pass along my thanks to you for addressing our needs so quickly! I truly appreciate that level of service.
Larry Chizewski (Lapham Hickey Steel Corp, Chicago, IL)

Thank you for taking the time to send me a note. I really appreciate it. We are successful because of partnerships like we have together; we couldn’t do it without you.
Mike Weis (Petersen Aluminum Corporation, Acworth, GA)

I just wanted to say thanks for the hard work your team did here in Denver last week. I was very impressed with their work ethic and diligence all week long. The mandrel looks great and the conveyor chains are running smoother than ever. We ran the machine on Saturday and all operators commented on the high-quality work your team did. We appreciate it and look forward to continuing our relationship.
David Peet (Joseph T Ryerson & Son Inc, Commerce City, CO)

Your customer support and OUTSTANDING EFFORTS on part shipping are AWESOME! Please thank all your co-workers who make this happen. Thanks again.
Ted Zindars (Joseph T Ryerson & Son Inc, Hammond, WI)

Bret and the entire Red Bud team have done an amazing job.
Cory Robertson (Spectra Gutter Systems, Atlanta, GA)

Hands down, the best service I have ever seen!
Osmani Brito (Phoenix Metals, Tampa, FL)

The assistance received from RBI last night was amazing. The RBI and ASSM teams found solutions to a problem that seemed unsurmountable. Thanks to Jeremy and his team.
Marius Bezuidenhout (Allied Steelrode Pty Ltd, Meyerton, South Africa)

Red Bud has held up their reputation. Everything was efficiently and effectively orchestrated by all your staff. Thanks to all. It was a pleasure working with all of you and special thanks again to Lyle, Adam, Mark, Nick, Cody, Brett and yourself for helping us make this happen!!! We look forward to continuing and growing our relationship with you. All the best.
Nolan Mills (Magna Stainless, Saint Laurent, Canada)

Thank you for the introduction. It just so happened that an hour after your email, our line went down due to a bent jack shaft, that no doubt bent due to a worn bearing. As usual, your parts department was quick and shipped a replacement shaft and bearing. We received it at 8:00 a.m. this morning and were back to running the line at 9:00 a.m. Amazon is not close to the service your company provides. Your service has always been excellent and the same is true with your tech support and field technicians when we have needed them.
Brian Quigley (Gerber Metal Supply Company, Somerville, NJ)

Thank you very much for the quick ship on those parts for our uncoiler. They arrived, very well packaged to my house Saturday morning and we had everything up and running for Sunday operations. We always vote (Red Bud) for top pick every year for Metal Center News because your machines run great and the service and parts dept. is top notch! Have a great week and thanks again for the excellent service!
Jason Kelsch (McNeilus Steel Inc, Fargo, ND)

Red Bud’s service and support has been second to none. You stand by your equipment and are genuinely proactive in providing advice and parts with urgency, which is a must for a stainless-steel processor like ourselves that cannot afford to have machine downtime. From our experience, we would not consider any other manufacturer for our future requirements.
Paul Batty (Midway Metals, Beenleigh, Australia)

The new bearing made it here. We greatly appreciate the fast turnaround! Thanks a lot!
Jordan Painter (Plateplus Inc, Loudon, TN)

Thank you so much. I will make sure to do this asap. You guys rock!
Josh Barker (Nucor Building Systems, Brigham City, UT)

Immensely appreciate RBI’s dedication to customer service and personnel safety!
Tony Kocher (OPS Sales Company, Dewey, OK)

Thanks for the follow up, Jeff. The shaft arrived yesterday morning, installed, and back operational by noon yesterday. Simply awesome response by everyone. Thanks again to the entire Red Bud Team!
Joshua Dubois (Kloeckner Metals, Tulsa, OK)

The Red Bud is running fine. Your parts and service people do an excellent job.
Greg Johnson (White Star Steel Inc, Houston, TX)

Your tech support team you guys have there are the best I have ever dealt with.
John Knox (Lane Steel Company, McKees Rocks, PA)