Tier 1 Helpdesk
[cs_content][cs_section bg_image=“https://redbudindustries.com/wp-content/uploads/2018/08/blank3-1.jpg“ parallax=“true“ separator_top_type=“none“ separator_top_height=“50px“ separator_top_inset=“0px“ separator_top_angle_point=“50″ separator_bottom_type=“none“ separator_bottom_height=“50px“ separator_bottom_inset=“0px“ separator_bottom_angle_point=“50″ style=“margin: 0px;padding: 7.5% 0px;“][cs_row inner_container=“true“ marginless_columns=“false“ style=“margin: 0px auto;padding: 0px;“][cs_column fade=“true“ fade_animation=“in-from-bottom“ fade_animation_offset=“45px“ fade_duration=“750″ type=“1/1″ style=“padding: 0px;“][x_custom_headline level=“h1″ looks_like=“h1″ accent=“false“ class=“cs-ta-center h-formatted man“]Beschäftigung,Chancen[/x_custom_headline][/cs_column][/cs_row][/cs_section][cs_section bg_color=“hsl(0, 0%, 100%)“ parallax=“false“ separator_top_type=“none“ separator_top_height=“50px“ separator_top_inset=“0px“ separator_top_angle_point=“50″ separator_bottom_type=“none“ separator_bottom_height=“50px“ separator_bottom_inset=“0px“ separator_bottom_angle_point=“50″ bg_pattern=“https://redbudindustries.com/wp-content/uploads/2018/08/bg-integrity-1.png“ style=“margin: 0px;padding: 65px 0px;“][cs_row inner_container=“true“ marginless_columns=“false“ _order=“0″ style=“margin: 0px auto;padding: 0px;“][cs_column fade=“false“ fade_animation=“in“ fade_animation_offset=“45px“ fade_duration=“750″ type=“1/1″ style=“padding: 0px;“][x_custom_headline level=“h4″ looks_like=“h4″ accent=“false“ class=“cs-ta-left h-formatted man tt-upper“ style=“color: hsl(0, 0%, 0%);“]TIER 1 HELP DESK
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• Handle Tier 1 help desk escalations through tickets and phone
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of on-boarding process
• Support audio and video equipment in conference rooms
• Manage and monitor internal assets to ensure accurate inventory records
• Other duties may be added and/or assigned as needed
Qualifications
• Associates Degree and / or 3 years’ experience.
• Strong ability to multi-task
• Must demonstrate a mix of technical and customer service skills
• Must be passionate about technology and helping people
• Ability to work tasks and update knowledge base documentation after completion
• Experience with the following technologies preferred; Windows/Intel Environment, Active Directory Administration, HP Pro and Enterprise printers, Ubiquiti products, and Cat6a, BNC Cabling
Benefits
• Competitive wages
• Excellent Health, Dental, and Vision Insurance with Family Coverage and Minimal Employee Contribution
• Disability Benefits
• 401(K) Profit Sharing with up to 6% Employer Contributions
• Flexible Spending Account
• Discretionary Bonuses
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